Document Type : Original Article
Authors
1
Faculty of Nursing, Universitas Indonesia, Depok, Indonesia;
2
School of Health Science Al-Ma’arif, Baturaja, Indonesia;
3
Department of Computer System, Faculty of Computers Science, Universitas Sriwijaya, Palembang, Indonesia;
4
Study Program of Bachelor and Professional in Nursing, STIKes Maluku Husada, Maluku, Indonesia;
5
Departement of Community Health Nursing, Faculty of Nursing, Universitas Riau, Riau, Indonesia;
6
Department of Nursing, Faculty of Public Health, Universitas Muslim Indonesia, Makassar, Indonesia
10.30476/ijcbnm.2025.106621.2773
Abstract
Background: Non-communicable diseases (NCDs) require holistic management, yet interprofessional
collaboration (IPC) in primary care often faces challenges like fragmented services and inefficient
information exchange. Integrated information systems have the potential to address these issues, but
the system users’ experiences regarding IPC in Indonesia remains understudied. This study aimed
to explore healthcare providers’ IPC experiences with the integrated information system for NCD
management in primary care.
Methods: A qualitative study with descriptive phenomenology approach was done at Ogan Komering
Ulu Regency, South Sumatra Province, Indonesia from January–March 2025. Fifteen healthcare
professionals consisting of 5 nurses, 4 medical doctors, 3 midwives, and 3 public health workers were
purposively selected based on their experience using the integrated information system for NCD
services. Data were collected until data saturation through two focus group discussions lasting 130–
150 minutes. Data analysis was done manually using the Collaizzi’s method. Field notes were taken to
capture non-verbal cues and contextual observations.
Results: Three themes emerged in this study, namely “enhanced IPC through information systems”,
“Optimized patient management via digital integration”, and “Improved health workers’ accessibility
through adaptive technologies”.
Conclusion: The integrated information system strengthened IPC and NCD management in primary
care by streamlining workflows and improving data accessibility. The integrated information system
could improve community-based care with enhancing collaborative patient care
Keywords
)